Last updated: November 23, 2023

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

Company: when this policy mentions Company," "we," "us," or "our," it refers to Onecity Technologies Technologies Pvt Ltd, D.No. 16-3-138/24, 1st Floor, Mohtisham Emporium Complex,Kankanady, Mangalore, Karnataka 575002 that is responsible for your information under this Return & Refund Policy.

Service: refers to the service provided by HellovCard as described in the relative terms (if available) and on this platform.

Website: HellovCard's site, which can be accessed via this URL: https://hellovcard.com

You: a person or entity that is registered with HellovCard to use the Services.

Return & Refund Policy

Thanks for shopping at HellovCard. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you're exploring, evaluating, and purchasing our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won't get damaged during transit. Please note that HellovCard is not liable for damages that are caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

Shipping

HellovCard is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.

Your Consent

By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Neem contact met ons op

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

Via Email: support@hellovcard.com

Via this Link: https://www.hellovcard.com/contact-us

Om ervoor te zorgen dat de goederen in aanmerking komen voor retournering, moet u ervoor zorgen dat:

1. De goederen zijn in de afgelopen 7 dagen gekocht.

De volgende goederen kunnen niet worden geretourneerd:

1. De levering van goederen volgens uw specificaties of duidelijk gepersonaliseerd.

2. De levering van Goederen die naar hun aard niet geschikt zijn om te worden teruggezonden, snel bederven of waarvan de houdbaarheidsdatum is verstreken.

3. De levering van goederen die vanwege gezondheidsbeschermings- of hygiënische redenen niet geschikt zijn om te worden geretourneerd en waarvan de verzegeling na levering is verbroken.

4. De levering van goederen die na levering naar hun aard onlosmakelijk met andere zaken zijn vermengd.

Wij behouden ons het recht voor om naar eigen goeddunken artikelen te weigeren die niet aan de bovenstaande retourvoorwaarden voldoen.

Alleen normaal geprijsde goederen kunnen worden terugbetaald.

Goederen retourneren

U bent verantwoordelijk voor de kosten en het risico van het retourneren van de goederen naar ons.

India

Wij kunnen niet verantwoordelijk worden gehouden voor goederen die beschadigd raken of verloren gaan tijdens de retourzending.

Neem contact met ons op

Als u vragen heeft over ons retour- en restitutiebeleid, neem dan contact met ons op:

By email: support@hellovcard.com