Last updated: November 23, 2023

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

Company: when this policy mentions Company," "we," "us," or "our," it refers to Onecity Technologies Technologies Pvt Ltd, D.No. 16-3-138/24, 1st Floor, Mohtisham Emporium Complex,Kankanady, Mangalore, Karnataka 575002 that is responsible for your information under this Return & Refund Policy.

Service: refers to the service provided by HellovCard as described in the relative terms (if available) and on this platform.

Website: HellovCard's site, which can be accessed via this URL: https://hellovcard.com

You: a person or entity that is registered with HellovCard to use the Services.

Return & Refund Policy

Thanks for shopping at HellovCard. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you're exploring, evaluating, and purchasing our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won't get damaged during transit. Please note that HellovCard is not liable for damages that are caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

Shipping

HellovCard is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.

Your Consent

By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

お問い合わせ

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

Via Email: support@hellovcard.com

Via this Link: https://www.hellovcard.com/contact-us

商品が返品の対象となるためには、次の点をご確認ください。

1. 商品は過去 7 日間に購入されました。

以下の商品は返品をお受けできません。

1. お客様の仕様に合わせて作られた、または明確にパーソナライズされた商品の供給。

2. 性質上返品に適さない商品、急速に劣化した商品、または使用期限を過ぎた商品の供給。

3. 健康保護または衛生上の理由により返品に適さず、配送後に開封された商品の供給。

4. 納品後に、その性質上、他の商品と分離できない状態で混合された商品の供給。

当社は、上記の返品条件を満たさない商品の返品を独自の裁量で拒否する権利を留保します。

返品できるのは通常価格の商品のみです。

返品

商品を当社に返品する際の費用とリスクはお客様の責任となります。

India

返送時の商品の破損または紛失については責任を負いかねます。

お問い合わせ

当社の返品および返金ポリシーについてご質問がある場合は、下記までお問い合わせください。

By email: support@hellovcard.com